Our office opening hours are Monday to Friday, 08:30 - 17:00. We provide out of hours support, 24/7 to all existing customers with an up to date maintenance agreement.

Should you need to update any of your details with us, please call us on 01202 748502 or email: info@ashley-security.co.uk

Any questions regarding quotes, we advise calling the office right away on 01202 748502.

We will contact you by email or phone, within 30 days of your maintenance renewal. If you have not heard from us, or if you are past your renewal date. Call us on 01202 748502.

We really appreciate all feedback and encourage all of our customers to leave a review on our google page. Here is the link: GOOGLE REVIEW

We are sorry to hear you might be thinking of leaving us. Our team would really like the opportunity to resolve any issues. Call us on 01202 748502 and request to speak to a manager, we never loose customers and would not want to start.

Our maintenance package is very generous and we keep the cost to nominal annual fee. Thre are some common problems we couldn’t possibly cover, which would be in line with any other security service provider.

Problems caused by switching internet providers: It’s not considered a fault with the equipment and any help required such as port forwarding would be chargeable. This is fair and often discounted for anyone under agreement.

Assisting with tasks: Should you call us to site to help burn footage, install software on a desktop, move a sensor temporarily for building works. These are all common requests, but they are not faulty products or problems we can prevent. They are vey costly to us with travel, tools and labour, therefore a nominal labour charge is applicable.